Frequently Asked Questions & Policies

How much is shipping???

How long will my order take to arrive???
We ship our shirts via Priority Mail through United States Postal Service (USPS.) Please allow 3-5 business days for delivery for orders within the United States. Please allow 12-15 days for delivery for Canada & International orders. We do have Express Mail available for Canada & International orders at an additional fee. Express Mail only takes 5-7 business days for delivery. All our packages are sent with Delivery Confirmation to help ensure that your package is not lost. Keep in mind that delivery confirmation is for our reference and is not the same thing as tracking. Tracking is only available for Express Mail customers. 

What type of payment do we accept???
We accept Visa, MasterCard. If you have American Express or Discover, you can use Google Checkout to process your order. We also have Google Checkout.

Tips for when using Google Checkout at checkout.
You will notice an option for Google Checkout at the very last step of checkout. If you would like to use this option, check the box next to Google Checkout ("Step 3: Payment Method" in the checkout process), then click on the "NEXT >>" button below. This will take you to the next step ("Step 4: Complete Order" in the checkout process) where you will be taken to a secured Google Checkout page where you will need to fill out either your Google Checkout user account information or fill out your credit card information as a new Google Checkout customer (Note: your order is not done and will not ship until you do complete this Google Checkout page). Once you complete this process, your payment will be processed and we will ship out your order. You will be notified of shipment via email.

How do I buy wholesale bulk orders?
We gladly sell t-shirts for wholesale pricing for orders of 48 tees or more. Pricing varies on based on numbers. Not all retailers will be accepted and you can apply for terms. Please download the proper form by clicking [Here].

Is your online store credit card processing secure???
Yes, our store is secure for your privacy and safety. We use the same high quality credit card processing system used by Godaddy.com.

How do I know what size t-shirt to buy???
Most t-shirt available on the market today are regular cut or slim cut. The slim cut shirts are a lighter weight than the regular for men. We use a regular cut unless the design is market slim or fitted. This rule applies for both men’s and women’s.

Men’s Sizes are: Medium – XXX-Large

Women’s Sizes are: X-Small – XX-Large

Kid’s Sizes are: Boy’s Small – X-Large

ALL GARMENTS WILL SHRINK AFTER THE FIRST WASH. (See return policy)

Any special directions for washing/drying?
You should always follow the care and content tag in the garment. Our suggestion it cold water standard cycle and turn the garment inside out. Dry on a low temperature to save the graphics from unnecessary wear.

What is the difference between clearance and non-clearance garments?
There are times when a color, cut or style of a shirt are outdated or not selling well. When this happens we put the item up for clearance.

Return Policy:
We have a policy of 100% satisfaction guaranteed on all retail sales. If you receive the product and you don’t like, it was the wrong size before washing or there is a blemish then we will take it back or replace it no questions asked.

All refunds we be handled as they were paid. If you used credit then we will issue that credit back. If you used cash, cashiers check or money order we will issue you a check back.

Shipping is at buyer expense except for the postage on the check back to you.

To return any item’s please contact info@eRiderApparel.com to receive a pre-authorization number.

CONTACT INFORMATION:

eRiderApparel.com
2055 N. Glassell St

Orange CA 92865

U.S.A.

714-4530292

Fax 714.210.1857